General Questions

What services does Brothers Printing Solution offer?

Brothers Printing Solution offers a comprehensive range of printer-related services including:

  • Printer setup and installation
  • Network printer configuration
  • Driver and software installation
  • Printer troubleshooting and repair
  • Regular maintenance and cleaning
  • Wireless printing setup
  • Cloud printing configuration

We provide these services for both home users and businesses, covering all major printer brands and models.

What printer brands do you support?

Our technicians are trained and experienced with all major printer brands including HP, Canon, Epson, Brother, Lexmark, Xerox, Dell, Samsung, and more. We stay updated with the latest models and technologies to ensure we can help regardless of your printer brand.

Do you service both home and business printers?

Yes, we provide support for both residential and commercial printing needs. Our services range from setting up a single home printer to configuring complex office printing networks with multiple devices. We offer customized solutions based on your specific requirements and environment.

Service & Pricing

How much do your services cost?

Our pricing depends on the specific service required and the complexity of the job. We offer transparent pricing with no hidden fees. For a new printer setup, our standard service starts at $75, while troubleshooting services typically start at $65. For business clients with multiple printers, we offer custom packages.

Contact us with your specific needs for a free quote. We'll provide a clear estimate before performing any work.

How quickly can you respond to service requests?

We offer same-day service in many cases, depending on our current schedule and your location. For urgent business needs, we prioritize quick response times to minimize your downtime. Standard appointments are typically available within 24-48 hours of your request.

When contacting us, let us know if you have an urgent need, and we'll do our best to accommodate you quickly.

Do you offer any guarantees on your work?

Yes, we stand behind our services with a 100% satisfaction guarantee. If you're not completely satisfied with our work, we'll return to address the issue at no additional charge. Additionally, all our printer setup and repair services come with a 30-day warranty. If you experience the same issue within 30 days, we'll fix it free of charge.

Technical Questions

My printer won't connect to Wi-Fi. Can you help?

Yes, wireless connectivity issues are among the most common problems we solve. Our technicians are experts in troubleshooting and resolving Wi-Fi connection problems with printers. We can:

  • Diagnose connection problems
  • Configure proper wireless settings
  • Update firmware if needed
  • Ensure your router is properly configured for printer access
  • Set up secure wireless printing

We'll make sure your printer connects reliably to your network so you can print without hassle.

Can you help set up cloud printing?

Absolutely. We specialize in setting up various cloud printing solutions including:

  • Google Cloud Print
  • Apple AirPrint
  • Manufacturer-specific cloud services (HP ePrint, Epson Connect, etc.)
  • Microsoft Universal Print

Our technicians will configure your printer and devices to enable seamless printing from anywhere, on any device. We'll also show you how to use these features effectively after setup.

How can I improve my printer's print quality?

Print quality issues can stem from various sources. Our technicians can help improve your print quality by:

  • Performing print head cleaning and alignment
  • Checking and replacing ink/toner cartridges if needed
  • Adjusting printer settings for optimal quality
  • Ensuring you're using appropriate paper for your needs
  • Updating printer firmware and drivers
  • Performing internal component cleaning if necessary

Contact us for a print quality assessment, and we'll provide specific recommendations for your printer model.

Business Services

Can you help set up a print server for our office?

Yes, we provide comprehensive print server setup and configuration services for businesses. Our services include:

  • Print server installation and configuration
  • User access and permission settings
  • Printer pooling for load balancing
  • Print job management and monitoring
  • Integration with existing network infrastructure
  • Secure printing implementation

We'll work with your IT team to ensure the print server meets your organization's specific needs and security requirements.

Do you offer maintenance contracts for business clients?

Yes, we offer customized maintenance plans for businesses with multiple printers or high-volume printing needs. Our maintenance contracts can include:

  • Regular preventative maintenance visits
  • Priority response for service calls
  • Discounted rates for repairs and parts
  • Remote monitoring and support
  • User training sessions

Contact our business services team to discuss a maintenance plan tailored to your company's specific printing environment and needs.

Still Have Questions?

Our printer experts are ready to help with any queries you might have

Contact Us Today